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Catalog and Website FulfillmentQuestionnaire
Name
Company Name
Address
City
State
Zip
E-mail Address
ORDER VOLUME
Number of orders per month
From website download
From telephone
By mail for data entry
Other Outsourced Calls
Downloaded
Faxed or emailed
Number of Non Order Calls/Month
% of order calls to total calls
% of catalog request calls to total calls
% of customer service calls to total calls
Average length of call
Average Items per order
Average Ship-To addresses per order
Average number of SKUs per catalog
Average number of catalogs/e-mail broadcasts per year
Monthly
Quarterly
Yearly
Peak months
Average number of information requests filled
Weekly
PRODUCT FULFILLMENT INFORMATION
Specify size and weight for top 10 selling products
Product Size
Weight
Avg on hand
1
2
3
4
5
6
7
8
9
10
Will your products ship outside of U.S.A.?
Do you ship C.O.D.?
Will you require credit card processing?
Network used
Card processor used
LITERATURE FULFILLMENT INFORMATION
Flat pieces?
To be folded?
Laser letter personalization?
Postcards?
Card processor used?
Pre-rolled or folded posters?
Other (please specify)
COMMUNICATION INFORMATION
Hardware Platform
File Output Format
Order Processing Software
Do you require online stock levels?
Do you require more than one data pickup per day?