Lookup all previous orders at time customer calls

• Retain credit information
   
• Retains call history information
   
• Default and/or custom messages on packing slips
   
• Custom packing slips with or without return labels
   
• Customer de-duplication module allows merging of customer records for "best customer" searches and lower mailing costs
   
• Records shipper (i.e. UPS, USPS) package tracking number
   
• Return order reason codes and tracking
   
• Tracks returns to inventory
   
• Tracks scrapped and/or defectives
   
• Zero value order reasons and tracking