Our Order Mate Pro system features have been customized to fulfillment warehouse specifications, providing the foundation for the following services:

• Receive and record orders and/or requests for information and literature received via mail, phone, fax, or download
   
• Source key and catalog order designation and reporting
   
• Order type designation (web, phone, mail, fax, etc.)
   
• SKU/Catalog Item description lookup by name, number or product category
   
• Source Key promotion description prompting
   
• Order splitting
   
• Back order warning and customer specified processing
   
• Gift certificate generator and custom gift messaging
   
• Pre-packed or "on the fly" kit/set processing
   
• Special promotion SKU/item level pricing
   
• Wholesale/Consumer order designation & pricing
   
• Issue item or order level discounts
   
• Automatically calculated and customer specific S&H
   
• Upselling with descriptions designated by SKU
   
• Cross selling search by key word
   
• One to many order payment relationships
   
• Automatic city/state lookup
   
• Duplicate customer look-up and check (phone, mail & website downloads!)
   
• Customer Care Representative designation
   
• Handles multiple SKU numbers (item code, SKU, UPC, and alternate)
   
• Credit card processing using IC Verify software