> Frequently asked questions
Q: How much are your services?
A: 4th Way will customize our service menu to your project requirements, but to do so we need to custom quote each job. Please fill out our questionnaire and send it in, and we will contact you regarding a custom quotation.
Q: Do you use green packing materials?
A: We use customer supplied materials for those who prefer and utilize recycled and recyclable packaging materials whenever possible, such as biodegradable packing “peanuts”, recycled material corrugated boxes, etc., paper tapes, etc.
We also recycle all of our used boxes and packing materials and purchase recycled wood pallets.
Q: Do you have references?
A: We have many client references and will provide them upon determination of sincere interest in our services.
Q: Do you provide 24/7 inbound telephone operations?
A: Our business hours are 8:00 a.m. to 5:00 p.m. Pacific Time and live operators answer the phones with your company name during those hours. After hours, weekends and holidays the phones are answered via automated equipment with a unique outgoing message with your company name. If you require a 24/7 inbound operation, we have partner firms that we can recommend who can provide this service. We have worked with these firms successfully in the past to receive and process your orders in a timely and cost effective manner.
Q: Do you handle inbound customer service calls?
A: Yes, between the hours of 8:00 a.m. to 5:00 p.m. Pacific Time with custom voicemail messages in the off hours.
Q: Do you handle customer service emails on behalf of your clients?
A: Yes, between the hours of 8:00 a.m. to 5:00 p.m. Pacific Time with custom automated response messages in the off hours saying we will return their emails within a customer agreed upon time frame.
Q: How can you provide so many services outside of order fulfillment?
A: We are a unique group of individuals with many years of business and marketing experience who have worked together over the years and associated to provide a full menu of services at a cost effective rate. We look forward to quoting to your requirements and bring the right team together to fulfill your needs.